An anonymous online Qualtrics survey has been popping up on Decorah residents’ phones in the past days and some residents have received phone call surveys asking a variety of questions for a public opinion research survey about issues important to Decorah residents.
The survey was developed and initiated by Alliant Energy, who hired a third party pollster to conduct the poll The third party pollster used their own phone lists to reach survey participants.
Alliant Energy’s Mike Wagner, Community Development Manager, stated, “Alliant Energy did not provide any customer information to the polling company… Outside of the polling responses no additional information is being collected. Shareholder dollars will pay for the study and customers will not bear this expense.”
“As we look to our next 100 years of providing service in Decorah and the state of Iowa, we are reaching out to our customers to hear firsthand their experience with our company. We want to hear what they like, what we are doing well and should continue doing. We also want to know what we can do to better serve our customers to help build a stronger community. We look forward to the discussions, ” added Wagner.
City Administrator, Travis Goedken, had received phone calls earlier today from participants who had originally thought the survey was sent by the city of Decorah itself, while some had speculated the survey to have come from the municipal electric utility, which was not correct.
As a reminder, participation in any unsolicited surveys and polls sent to phone and/or email address is purely voluntary.